Support

JMS Dev Lab supports merchants using Jewelry Configurator by JMS for Shopify and standalone hosted catalog/configurator workflows.

Email Support

Email support@jmsdevlab.com with your store domain, affected product or series, configuration steps, screenshots, and any error messages shown in the app.

Expected Response Times

• Basic: two business days.
• Pro: one business day.
• Enterprise: priority response under the agreed support terms.

Operational Issues

For catalog sync, media mismatch, pricing, quote, cart, billing, or account access issues, include whether the issue is in Shopify admin, the storefront theme block, the hosted SaaS page, or the buyer configurator.

Legal And Privacy

Privacy requests can be sent to privacy@jmsdevlab.com. See the Privacy Policy and Terms of Service for data handling, retention, and billing terms.